About

Care Captions, LLC is a patient-centered communication solution. We are located in Charleston, South Carolina.

Care Captions, LLC

Our mission is to give all patients autonomy and the right to make informed healthcare decisions through better access to communication. Our real-time captioning services are 100% remote, discreet and convenient for all healthcare settings.

Our team is HIPAA & HITECH compliant. Our specialized Service Providers have decades of experience in various medical fields and are experts in medical terminology. In addition to this, Service Providers follow a Code of Ethics.

Thank you for considering Care Captions, LLC for your needs! We look forward to serving you.

Care Captions, LLC provides real-time captioning services in the following situations:

  • Scheduled healthcare visits, like a doctor, dentist, or ophthalmology appointment.
  • On-call situations, when a patient is hospitalized or will require longer-duration services.
  • Same-day services for urgent healthcare situations or last minute appointments.
  • Care Captions, LLC can also be used in telemedicine, therapy, laboratory and pharmacy services, and more!

What is real-time captioning?

Communication Access Real-Time Translation (CART) and Remote Text Interpreting (RTI) is used for those who are d/Deaf, those who have an auditory processing disorder or other communication need that makes processing spoken word difficult.

Care Captions, which provides CART and RTI services, is considered an “auxiliary aid or service” under the Americans with Disabilities Act (ADA). These services are performed live in order to facilitate real-time communication.

Is this the same as a Sign Language interpreter?

No, we do not provide Sign Language interpreting or VRI. Many of those who use Sign Language may prefer to use CART services for convenience, though.

There are also many people who are hearing impaired, who lost their hearing later in life, and who don’t know or use Sign Language. CART services are versatile and can help facilitate communication in many different situations.

Is Care Captions HIPAA compliant?

Yes, protected health information (PHI) is safeguarded to every extent possible. We collect the minimum amount of PHI necessary to perform this service. We have a Business Associate Agreement (BAA) in place with Google to ensure secure communications, and we get a BAA on file with every Covered Entity we perform services for.

Contact Care Captions to schedule or learn more.

Click on the link, or use the form below.